Guest experience. Team operations. One connection.
eazestay.
Every guest request, handled.
The instant line between your guests and your team. A beautifully branded stay for every hotel, and a clear path from request to resolution.
The problem
Great stays are lost in small moments.
A towel request that bounces between three people. A complaint nobody hears until the review. A guest who can't explain what they need. eazestay turns every one of these into a tracked request with an owner.
One phone line, many departments
Every request starts at the front desk and waits to be passed on.
Problems surface at checkout
Issues stay hidden until it is too late to make them right.
Lost in translation
Guests and staff struggle when they don’t share a language.
From scan to solved
Less chasing.
More exceptional service.
Give guests a direct way to ask. Give every team a focused inbox. Keep every handoff, owner and service update in view.
A warm digital welcome
Guests scan your hotel QR and enter their own branded stay.
Ask in a moment
From fresh towels to dining, guests type what they need and confirm their request.
The right team, notified
Department routing and assigned owners make every next step clear.
A stay you can trace
Request activity, guest conversations and live hotel totals stay together.
See it work
A request in the guest's hands. A task in your team's.
Your hotel
Room 412
Live requests
Live- MaintenanceRoom 208AC not cooling6:52
- Front deskRoom 115Late checkout request3:56
- ConciergeRoom 330Dinner table for 4 at 8pm2:08
Built for every role
Every team gets what it needs.
Owners and GMs
Fix problems during the stay, not in the review.
Operations
See every request, owner and response time across the hotel.
Front desk
Fewer phone calls and interruptions, more time for guests.
Guests
Ask in their own language, with no app and no waiting on hold.
Everything you need
Simple for guests. Powerful for your team.
Automatic translation
Messages translate both ways.
Smart routing
Requests reach the right department.
Response timers
Automatic escalation when nobody responds.
QR kits
Printable codes for rooms, lobby and front desk.
Your brand
Your logo, colors and welcome message.
Manager dashboard
Response times by team and by hour.
One platform. Your own world.
Your hotel never feels
like someone else’s.
Distinct branding, guests, staff and settings. Your team sees your work, your guests see their stay, and your connections remain yours.
Elegant on any phone
Guest and staff experiences designed around the moment of service.
Separate by design
Hotel-owned requests, conversations and channel connections.
Measurable
Built to be measured.
Every request is timestamped, so you can see response times by team, busiest hours and recurring issues, and prove the improvement at the end of your pilot.
24 hrs
From sign-up to first live property
0
Integrations required to start
<5 min
Target first-response time
30 days
Pilot to prove the results
Targets are goals to validate during your pilot, not guaranteed results.
Getting started
Live in a day.
- 1
Share your room list
- 2
Place your QR kits
- 3
Train your team in 30 minutes
- 4
Go live
Larger groups get a dedicated onboarding manager and a rollout plan.
Separate by design
Your data stays yours.
No integration means no IT project.
- No PMS or lock-system access required
- No payment card data collected or stored
- Strict data isolation between hotels and groups
- Configurable data retention and deletion
- Security overview and data processing agreement available on request
Founding partners
Be one of our first ten hotels.
Founding partners get free onboarding, a free first-property pilot, and a direct line to the team shaping the product.
“We built eazestay because guests shouldn't have to wait on hold to get a towel, and teams shouldn't run a hotel on phone calls.”
Pricing
Simple, predictable pricing.
Property plan
For independents and single hotels.
Contact us for pricing
- Self-serve sign-up
- Free trial for one property
- Flat monthly fee
Group plan
For groups and management companies.
Contact us for pricing
- Per room, per month
- Volume tiers and annual terms
- Templates and SSO
- Multi-property reports
Add-ons
Add when you're ready.
Contact us for pricing
- PMS sync
- Digital key
- Upsell tools
- Analytics
Questions
Everything you'd ask us first.
Start a free pilot
Let's start with one property.
A 30-day pilot. Live in a day. Results you can measure.